Posted on 09 November 2010. Tags: ebay account, ebay seller
Ebay is no longer restricted to individual users, many organizations and home businesses are selling products on eBay. Interestingly, even businesses that have their own websites prefer using eBay for its large user base. If you are planning to sell your products on eBay, here are a few tips to help you maximise your sales on eBay.
Making sure the price is right
Before you upload a product for bidding or sale, you should research similar products on eBay and the internet. Customers will only be attracted to your products if they are competitively priced, you should make sure you are not loosing out on a transaction to make it competitive. If you have to sell a few products on a ‘no profit no loss’ basis don’t worry.
Understanding shipping options
As an eBay seller, the onus of providing shipping options and shipping charges rests with you. It is important to research various shipping options and choose shipping options that are convenient to both you and your buyers. Before offering international shipping, make sure you look into the various restrictions and limitations that apply to international shipping. Once you have found a list of shipping options that suit your requirements, you should clearly mention the various ‘terms and conditions’ of shipping before allowing users to buy products.
Product descriptions are important
A product description serves a dual purpose. An attractive product description will attract users to the product, but a product description that is written with search engine optimization in mind ensures the product shows up for popular searches on Google and other search engines. If you are selling an electronics item, make sure you clearly mention the technical specifications of the product (the storage space, battery life etc.). An ideal product description should be readable and optimized for search engines.
Positive feedback counts
It is important to generate a positive feedback of your services, even if it means selling the occasional product on a ‘no profit no loss’ basis. Buyers prefer shopping with sellers that have a positive rating or have received positive reviews. In a nutshell, it is essential to establish yourself as a trusted seller with lots of positive feedback.
Payment options
Ideally, you should allow shoppers to make payments using various modes. Popular payment options include Paypal and credit cards. The simplest way to enable multiple payment options is to open a Paypal merchant account. Paypal allows transfer of funds by all major credit cards and also using an existing Paypal account.
Rules and Regulations
EBay has a set of regulations that sellers and buyers are expected to follow, make sure you understand all the rules and regulations. Violating eBay’s guidelines can result in suspension of your eBay account.
Apart from the points mentioned above, it is essential to understand that you should treat eBay just like any other business. You should focus on providing superior customer care, also all your client interaction should be professional. Your organization should come across as professional and courteous; this will ensure customer loyalty and confidence.
Did you find this article useful? For more useful tips and hints, points to ponder and keep in mind, techniques, and insights pertaining to eBay, do please browse for more information at our websites.
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Posted in Ebay Suspension Articles
Posted on 23 June 2010. Tags: auction style, ebay, ebay seller, family member, phone number, power seller, remedy, reply, safety issue, shill, suspension notice, t amp
Please excuse this long explanation. I am an eBay seller who bought something in early July from a man across the country. I’ve twice bought from him over a period of four years. EBay has now decided I am a shill bidder for him. They deleted all my listings! Since I’m a Power Seller, I called the power seller suppoort phone number thinking it could be easily solved. WROMG! They can’t help, "because it’s a trust and safety issue." No phone calls to the T&S department–just email. A reply takes 36-72 hours! I can’t believe they cancelled my listings without asking me first for an explanation. The listings they deleted didn’t even show in my unsold item folder, so all the work has to be repeated. According to their suspension notice, I am permitted to do fixed price listings but not auction style listings for a period of two weeks. Has this happened to anyone else? What can I do? Thanks so much!!
No. The person is not a family member, and no to the unpaid item scheme. This entire situation is unbelievable–the fact that they did it, and that they have no immediate remedy.
Posted in Ebay Suspension Q and A's
Posted on 06 May 2010. Tags: amp, apartment, cell phone, cell phones, credit card merchant, drop shipper, dropper, ebay, ebay seller, fraud, high risk, lifetime, mean time, money, paypal, quot, shipping goods, stock, voulme
I am a Ebay Seller that selles Cell Phone & Aceessories. I don’t use paypal, but a credit card merchant acct. Recently my merchant acct got suspended for 180 days. Caused of suspension? increase of voulme and high risk product. Now, my acct has been suspended for about 2 weeks. In the mean time, I was still selling cell phones because they first told me that it was just a small review, so I thought everything would be okay. I have all the accessories in stock cos I bought them at a close out. But for an actual cell phone, I used a dropper shipper. Now, I have already spent all my lifetime saving to have those cell phone orders shipped out without any money being returned for another 180 days. But I am now out of my savings already. In fact, I am even getting kicked out of my apartment, too, cos I didn’t pay my rent but to ship phones. Now, I still have 40 customer’s order not shipped. They are going crazy at me~ what can I do? Even my bank acct is overdrawn. Am I committing a Fraud?
To people who are answering my question! I did not take people’s money. My Credit Card merchant never released the funds to me. They have the money and won’t return it for another 180 days because they suspended my account. I used a drop shipper, so normally once I recieved my customer’s money, I will send it over to my vendor and have them ship out the goods. But after they have suspended my merchant acct, I stop recieving money. So I have been shipping goods to my customers without any money depositing to my account. I was using my lifetime saving to ship to goods out. But now I am so broke & have no more money to ship the items. That’s why I am asking if I have committed a fraud if I can’t ship. Cos my merchant told me that it is my responsibility to have the goods shipped even if my merchant acct is suspended. But I am like "but I have never even recieved any funds from the purchase" Well, I did, I used my savings and shipped until I am now broke. Do I go to jail next?
I still have orders that are not shipped – Those customers are going crazy at me. I absolutely have no more saving to ship out their orders.. Unless my dear merchant release some of my money back, but that’s not due for another 6 months… I am so screwed
I signed up for a credit card merchant account, but not Paypal! Many years ago, I was only 18 yrs old. I have sold some of my own Clothes, Nikes, Playstation 2, DVDs and Games using Ebay via Paypal. For no reason in particular, Paypal at that time had suspended my account and had my funds frozen. The information they wanted from me was unobtainable, such as invoices for the merchandise I was selling which was difficult since most of the items were my own personal belongings. So paypal held my funds for 6 months and it was a horrible experience. After this, I decided to use a credit card merchant account instead of going through paypal. To your other question, I have order processed my customer’s order, they have already gone through the checkout system and paid. So after they’ve paid, my merchant should give me the money by depositing to my bank. But since my merchant acct has been suspended, of course the answer is no deposit, "but you still have to ship"
To you next question: Okay, Everything seemed fine, but then I realized that funds were not being deposited from my credit card merchant and I find out yet again that my account is on hold for some time for review (the holdup being due to chargebacks from several customers). Those chargebacks were looked into and I realized that they were from people that had used stolen credit cards. So cell phones were shipped out and chargebacks were done. My merchant concluded me as a high risk account, that’s why they suspended me. (thanks to those fraudulant credit card customers of course)
Answer question 1:
No I am not the person who sold you a bad charger. In fact where I come across a defective item, I will replace it for my customer.
To answer Question 2:
According to my first paypal acct, please go to http://www.paypalsucks.com You will know what I am talking about. But thank you for you advise
Posted in Ebay Suspension Q and A's
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