I was suspended by ebay about 2 years ago, a few events took place that ruined my selling performance. I was in an uncontrollable situation and i have tried to appeal my account. My appeals have all been denied. Below is my appeal letter… can someone help me out? any tips would mean alot! here is a copy of my appeal..
6/28/10
To: eBay Trust and Safety
Re: Appeal Account User Id: Bestdealer
To Whom It May Concern:
Just about three years ago, my account was suspended due to non seller performance policy. I would like to offer my sincere apologies and also offer a letter of explanations to reflect my situation.
Please take a brief moment to hear the details of my account. My selling performance was dramatically dropped due to two unfortunate incidents that were out of our control. Both incidents are explained in detail:
1) One our hot selling Chinese made lithium battery phones was suspended in the transit two times in a row. Please note that our information was kept on file with our suppliers overseas and large frequent orders were placed weekly to stock up on inventory. But, sometime around August 10th 2008 the packages did not arrive, and further tracking showed that shipment was on its way back to the sender. I requested my supplier to resend the package once they receive it, and in the meanwhile ship out a back-up batch via Express Mail. Meanwhile, I immediately started to communicate with my buyers and informed them that there was a delay in shipments. I kept updated with the tracking on the Express packages, and after 3 days into delivery, they were also marked to be sent back to the sender again!
I also called the US post office and they told me this is a matter that has to be advised by the Chinese postal service. I made contact with my supplier in china and asked them to get in touch with their local post office. My supplier contacted their post office to find out why the shipments returned.
During the period of this incident, the 2008 29th Olympic Sports was being hosted in Beijing, China and the government officials in china paid much attention to the safety of the whole country. As a result they had placed extra safety measurements and restrictions on air traffic shipments. In particular the restriction was subject to lithium batteries.
This was bad news for me, and my customers. My shipment would not be allowed to leave until these restrictions were withheld a week after the Olympics closing ceremony. I immediately contacted all awaiting customers, and expressed my apologies for this matter. To resolve this, I offered them a full refund or a % 20 partial refund and upgrade to expedited shipping once items are delivered. At this point, many customers were upset to have waited so long for their package. Some jumped the gun and left a negative comment right away. In the long run, everyone was either refunded or received their item via express mail with the %20 refund as promised. To document this event, I was able to obtain a Notarized Letter of Certificate from the Chinese Official Postal Service to explain the airline restrictions (Please refer to Letter of Certificate by Chinese Postal Service).
http://www.butterflykeys.com/images/China%20Air%20Certificate%20paper.jpg
2) During the end of the month August 2008. A few batches of ready to post packages were taken to the post office for drop off. At the time of the drop off, we were informed by the post office clerk, that there had been a change in procedure in dropping off online-posted packages and were instructed to take the packages behind the building and leave them on the back dock.
After a few weeks, we began to receive numerous emails about items not received. In total, 23 packages had been lost in 2 weeks. We began immediately to make note and document every complaint. We began to communicate with the post office in regards to the where about of the 23 packages that showed no tracking information. On the follow up with the post office, they advised that there is a 15 day calendar period before an investigation can be initiated. At this point we were under the assumption that there had been an extended delay in delivery, and informed our customers to be patient for the arrival of their purchase. Three weeks passed, and no delivery was made, and the negative feedbacks started to show up on my account. I began to contact my customers and further inform them of the situation. However under the circumstances I did not know what else I could tell them. After all, even the post office could not tell me what happened to the packages. My customers were offered an immediate refund. At this point I also escalated my claim with the post office with the local branch manager Lisa Flores at location Rancho Park, 11270 Exposition Blvd. Lose Angeles, California 90025. After extended investigation, local post office branch manager Lisa Flores, mentioned there was no trace of the packages in their system and sug
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